Refund Policy
Last updated: 20 October 2026
Thank you for choosing BloomTech.lk. We value your satisfaction and strive to provide you with the best possible experience when purchasing our products and services online. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns of physical hardware (such as POS terminals, printers, scanners and networking equipment) within 14 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Software subscriptions (such as BloomSwift POS, BloomAudit and BloomLTO) may be cancelled within 7 days of the initial purchase for a full refund of the first billing period, provided the service has not been substantially used.
Refunds
Once we receive your return and inspect the item, or review your cancellation request, we will notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping or delivery charges incurred during the initial purchase.
Exchanges
If you would like to exchange a hardware item for a different model or specification, or change your subscription plan, please contact our customer support team within 14 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.
Non-Returnable Items
Certain items and services are non-returnable and non-refundable. These include:
- Gift cards and prepaid vouchers
- Downloadable software products and licence keys once delivered or activated
- Personalized or custom-made items, including custom software development, website design and other bespoke project work already delivered or in progress
- Consulting, installation, training and other professional services already performed
- Subscription periods that have already elapsed
Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will arrange the collection of the item at no cost to you.
Processing Time
Refunds and exchanges will be processed within 7 business days after we receive your returned item or approve your cancellation. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your experience with us is enjoyable and hassle-free.
Contact us
Phone: +94 77 916 0704
Email: info@bloomtech.lk
Address: Makola - Udupila Rd, Mawaramandiya, Western Province, Sri Lanka